Tenants

Why Choose Us?

Here are just 5 good reasons people choose Engage Property:

  • Dedicated Property Manager
  • Regular Updates
  • Local Market Knowledge
  • Honest Feedback & Advice
  • A Director Led Agency

Fees
Should you wish to proceed with an application to rent one of our properties, we will require agency fees of £300 per property (£90 for rooms) which can be paid by cash, bank transfer or card (fees may apply for card payments). This will cover all aspects of credit checking and referencing, drawing up agreements and administration costs. Part of this amount is non-refundable should you wish to withdraw your application or if your application is unsuccessful as we incur costs once the referencing process has started. An additional checking in fee is also payable which ranges between £65 and £185 depending on the property and is paid with the first months rent. No other fees are due during or at the end of the tenancy.

Referencing
We will carry out referencing by checking your credit history, contacting your employer and any previous landlords. We may also require a character reference. We will e-mail a link to you to fill out a reference form which needs to be returned within 1-3 days. The link will come from our referencing partner Veri-Check. We also recommend checking your e-mail junk folder in case it appears in there. The affordability calculation is the rent amount x by 2.5. i.e. £1000 rent x 2.5 = £2,500 income per month.

In some cases, where a tenants income isn't high enough to cover the rent or they have a bad credit rating, a guarantor can be applied to the tenancy. The guarantor will also need to be referenced, have a high enough income and an acceptable credit score.

Please let us know if you have any concerns regarding these checks as we may be able to help you and it will only delay the process if you don't declare something that will come up later.

Right to Rent Checks
It is now law that any person who wishes to rent a property in the UK must have their residency status checked and we will need to see proof of this. A valid UK or EU passport is normally sufficient.

Deposit
The normal deposit amount is the equivalent of 6 weeks rent but can differ for each property. All deposits are registered with the DPS scheme and are due for payment prior to the start of the tenancy.

Rent
The first months rent is payable prior to the start of the tenancy and is paid to Engage Property Ltd in either cash or bank transfer. All rent should then be paid by standing order direct to Engage unless the landlord is managing the property directly, in which case the rent should be paid direct to them. Your rent due date will be the same date as your move in date every month and the payment should be clear by that date.

Tenancy Agreement
A tenancy agreement will be drawn up by us between you and the landlord for a minimum of 6 months and a maximum of 12 months. The agreement will need to be signed by all the registered tenants prior to the tenancy starting before keys are handed over. A copy of the agreement will be e-mailed to all of the tenants. Hard copies are available at £25 each.

Insurance
Tenants will need to ensure that they take out contents insurance for the property even if it is furnished by the landlord to cover accidental damage.

Renewal/Changes
We will contact you 10 weeks before the end of your tenancy to check if you want to renew and sign a new agreement. We do not charge for renewals as we use electronic signatures. We can arrange for a paper copy to be presented and signed but any additional copies are charged at £25 each.

Inventory
An inventory of the property will be carried out prior to tenancy start date and we will take you through it when we check you in at the property. We will add any notes raised on the day and e-mail you a copy for your records. We would also advise that you take photos for your own personal records on the day of moving in.

Bills and Utilities
The bills for the property which include gas, electricity, water rates, council tax, telephone, TV and broadband amongst others are the responsibility of the tenant. Either us as the managing agent, or your landlord will transfer the utilities into your name. You do have the right to change to your own preferred supplier once the tenancy has started.

Who To Contact
If we are managing the property, then you can contact us with queries issues on 0118 334 0320 or by sending an e-mail to info@engageproperty.co.uk. If the landlord is managing the property directly then we will provide you with contact details for them. It is the tenant's responsibility to notify either us or the landlord of any maintenance issues, particularly issues that can cause ongoing damage if not attended such as a water leak etc.

If you smell gas, call the National Gas Emergency Services on 0800 111 999 at anytime.

General Maintenance
Whilst you are in the property it is your responsibility to maintain the day to day running of it. This includes keeping it clean, replacing light bulbs and batteries, and dealing with things such as blocked sinks etc.

Legionella
To combat the chance of legionella in the water system, we would recommend running all taps in the property for 5 to 10 minutes and flushing toilets when the property has been vacant for over 3 days. Legionella is very rare and this is just a precaution.

Cold Weather Advice
Frozen pipes can be extremely damaging if they burst and we strongly advise to leave the heating on a low temperature if you intend to leave the property for any more than 2-3 days during cold weather. Also remember to leave the boiler and the timer switched on.

End Of Tenancy Information
Upon leaving the property, it will need to be left in the same condition it was found when you moved in, however normal wear and tear will be taken into consideration. Anything classed as damage will need to be rectified by the tenant, otherwise it will be charged against the deposit held. Every reasonable opportunity will be given to rectify any issues.

Example Charges:

  • Oven clean £50
  • Gardening £120
  • Carpet cleaning £100
  • Light bulb replacement £5 per bulb
  • Cleaning (3 bed house) £250 

How We Can Help You

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